imperfect emporium


Your feedback is of the most importance to us here in [im]perfect. Our brand has been improving thanks to you who choose [im]perfect to order from and contact us when something is not meeting your expectantions or when you are happy to recommend us to your family and friends.

Each suggestion, comment, opinion, our customers give us is taken very seriously by me, Cris, the owner and creative. I'm your customer service team and I'm totally commited to give you a stress free experience as well as great satisfaction when receiving and unpacking your [im]perfect order.

Thank you so much for sharing your thoughts with me.

"Outstanding service. Product as described and quick delivery. Very happy with purchase." Amy - 20.11.22, "rooting for you" plant pot.

"Just love it, and lovely contact with the seller too. Super helpful!" Holly - 25.11.21, "no pricks allowed" plant pot

"My wife loved it! Good quality and delivered on time" Will - 04.11.21, "grow old with me" plant pot

"I ordered a beautiful personalised wee vase, that came well packed in recyclable materials. Cris’ communication was excellent- a very impressive product and service!" Molly - 13.10.21, Personalised Plant Pot

"So impressed with this gift! Love the idea and overall finish of the pot. The little touches to the way it was packaged too was so personal and can clearly see how much care was taken throughout. Would definitely recommend!" Melissa - 18.03.21, Personalised Plant Pot

"Beautiful, simply beautiful!! Being able to personalise the pot meant the Christmas gift held a whole new meaning. Thank you for helping make a strange Christmas special 💜" Karen - 01.01.21, Personalised Plant Pot

"Excellent customer service and support with questions. Quick to reply. Brilliant design. Love this product. Chose to have the plant included which was also perfect. Really good packaging." Lisa - 10.12.20, Little Plant Pot "be kind"

"Cris was very helpful and lovely on emails. Pot arrived in plenty of time for us to buy a succulunt to go in it. One of my twin daughters had chosen the personalised pot for her twin's birthday and is very excited to give it to her on Friday. Thank you for your help and service. :)" Elizabeth - 30.11.20, Personalised Plant Pot

"Ordered this for my friend as she has a new job. The pots looked great and had so many options. Cris was really helpful when my order arrived the paint had chipped I took a photo and Cris made a new one with the plant like the original order and sent it directly to my friend. Great customer service!" Francesca - 10.08.20 , "rooting for you" plant pot.

"Amazing customer service. Great communication meaning I got a wonderful personalised gift for my sister. Thank you" Holly - 17.08.20, Personalised Plant Pot

"I love my new addition to the home desk. Very attentive customer service with fantastic customer service skills! Great packaging, with an overall image of a very professional business - All the more reason to support! Look forward to purchasing from you again. Many Thanks!" Lauren - 25.05.20, Personalised Pencil Cup

"This pot was a special wedding gift. Absolutely brilliant and my friend loved it. Cris has an outstanding customer service and I couldn't recommend her shop and items enough. thank you!" Ines - 30.11.19 - Personalised Plant Pot

"Very pleased with this purchase. Cris is very accommodating with various personalization requests and kept me updated throughout her process of preparing the gift. The gift and packaging was done very well and tidy. Highly recommended !!" Stanley - 13.09.19 - Personalised Plant Pot